These Terms of Service constitute a legally binding agreement between you and SFTPMAC, governing your rights and obligations when using the SFTPMAC cloud Mac compute rental platform and all related services. Please read them carefully before use.
Important Notice:Please read these Terms of Service and the Privacy Policy carefully before using any SFTPMAC services. Your account registration, clicking "Agree," accessing the platform, or using any services constitutes your full understanding and unconditional acceptance of all contents of these Terms. If you do not agree to any terms, please stop using the services immediately.
These Terms of Service (hereinafter referred to as "these Terms" or "ToS") are formulated and published by SFTPMAC Global and its affiliated companies, subsidiaries, and authorized agencies (collectively, "SFTPMAC," "we," or "the platform") and apply to all individual users, corporate clients, and other organizations (collectively, "users" or "you") accessing or using the cloud Mac compute rental and associated services (collectively, "services") provided by SFTPMAC through the website, API interfaces, management console, mobile applications, and any related digital portals (collectively, "the platform").
These Terms, along with the SFTPMAC Privacy Policy, Acceptable Use Policy (AUP), and other supplemental agreements or specific rules published by SFTPMAC from time to time, constitute the complete legal agreement between you and SFTPMAC (collectively, the "Agreement"). In the event of conflict between these documents, these Terms shall prevail; matters not covered by these Terms shall be governed by the relevant supplemental agreements.
These Terms become effective on the date you first access the platform or complete account registration and remain effective until terminated in accordance with these Terms. When using the services on behalf of an organization or enterprise, you represent and warrant that you have the authority to accept these Terms on behalf of that entity, and the entity is also bound by these Terms. If you do not have such authority, do not use the services on behalf of that entity.
You must be an adult with full capacity for civil conduct (as defined by the laws of your jurisdiction, typically 18 years of age or older) to register for and use SFTPMAC services. When registering on behalf of an enterprise or other legal entity, the registrant must possess the appropriate legal authorization. SFTPMAC reserves the right to refuse any registration application at any time without providing a reason.
All information provided by you during registration and use of the services must be true, accurate, and complete, and you commit to timely updates to maintain its continuous accuracy. You may not register an account using another person's identity information, create false accounts, or complete registration through any deceptive means. You assume sole responsibility for all legal consequences and losses resulting from providing false information; SFTPMAC assumes no responsibility and reserves the right to terminate your account immediately and seek compensation.
You bear full and irrevocable legal responsibility for all operations and activities conducted under your account name and credentials, regardless of whether such operations were authorized by you personally. You must:
As a principle, each natural or legal person is limited to holding one main account. SFTPMAC reserves the right to merge, link, or terminate multiple accounts held by the same entity and may determine that multi-account behavior (such as evading bans or exploiting promotions) constitutes a breach of contract, serving as grounds to suspend or terminate all related accounts without refund.
SFTPMAC provides remote exclusive use of physical Apple Mac devices. Users have exclusive access rights to the allocated instance during the rental period, while SFTPMAC retains ownership and management rights over the underlying physical infrastructure and network environment.
The following items are outside the scope of SFTPMAC services, and SFTPMAC assumes no obligation for such requirements:
SFTPMAC reserves the right to modify, upgrade, or adjust service specifications, features, and technical parameters at any time, including but not limited to adjusting OS versions, replacing hardware models with equivalent or higher performance, and adjusting network architectures. For changes that do not affect the core functionality of the service, SFTPMAC may not provide separate notice; for major changes that may affect the user experience, notice will be issued at least 7 calendar days in advance (except for urgent security patches).
You agree to use SFTPMAC services in a lawful and good-faith manner and commit to complying with the usage rules in this section and all requirements of the SFTPMAC Acceptable Use Policy.
You shall not use SFTPMAC services for any of the following purposes. Upon discovery, SFTPMAC will immediately terminate the service without refund and, in severe cases, report the matter to relevant law enforcement agencies:
| Prohibited Categories | Specific Behavior Descriptions |
|---|---|
| Network Attacks | Initiating DDoS attacks, port scanning, brute-force cracking, Man-in-the-Middle (MITM) attacks, SQL injection probing, or any network intrusion behavior targeting third-party systems. |
| Malware | 4.1 Explicitly Prohibited Behaviors |
| Spam | Sending commercial emails (spam) or SMS blasts without recipient consent, or conducting large-scale unauthorized marketing through any communication channel. |
| Unauthorized Mining | Running cryptocurrency mining programs (except in specific scenarios pre-authorized by SFTPMAC in writing). Mining on Apple Silicon devices causes excessive hardware wear; SFTPMAC will seek compensation from users for any resulting equipment damage. |
| Illegal Content | Storing, processing, or distributing Child Sexual Abuse Material (CSAM), pirated content infringing on copyrights, terrorist propaganda, or any content explicitly prohibited by the laws of jurisdictions where SFTPMAC operates, such as Singapore, Japan, and the United States. |
| Fraudulent Activities | Operating phishing sites, fraudulent trading platforms, fake gambling, or any activity intended to deceive third parties. |
| Platform Abuse | Attempting to attack the SFTPMAC platform itself, evading access controls, unauthorized access to other users' instances, bypassing the billing system, or exploiting platform promotions. |
| Unauthorized Reselling | Selling, transferring, or subcontracting instance access to any third party without explicit written authorization from SFTPMAC, including providing "shared access" in any form. |
SFTPMAC reserves the right to investigate suspected violations, including reviewing connection logs, network traffic metadata, and instance status. You agree to cooperate fully with SFTPMAC during such investigations and provide reasonably required information. If a violation is confirmed, you shall bear all losses incurred by SFTPMAC or third parties.
SFTPMAC services are billed on a prepaid basis according to the selected rental plan (daily, weekly, monthly, quarterly). Fees are based on the price displayed at order confirmation, inclusive of applicable taxes (if any). SFTPMAC reserves the right to adjust pricing at any time; adjustments do not affect active prepaid rental periods but will apply to renewals or new orders.
Special Note:Service fees for SFTPMAC are generally non-refundable because once an instance is activated, the corresponding physical hardware is exclusively occupied, incurring non-recoverable actual costs. Please confirm your needs carefully before ordering.
| Scenario | Refund Handling Method |
|---|---|
| Instance Not Activated After Order | If an instance fails to activate within 30 minutes due to SFTPMAC system reasons, a full refund will be issued to the original payment method within 3-7 business days. |
| User Cancellation (Pre-activation) | 5.3 Refund Policy |
| Service Interruption Due to SFTPMAC Responsibility | If confirmed by SFTPMAC that service unavailability caused by platform infrastructure faults exceeds the SLA compensation threshold, compensation will be issued as account balance according to Section 6 (SLA); no cash refunds will be provided. |
| Termination Due to User Violation | If an account is terminated due to a user violation of these Terms, prepaid fees are non-refundable, and SFTPMAC reserves the right to recover resulting losses. |
| User Cancellation (Post-activation) | Prepaid fees for the remaining rental period of an activated instance are non-refundable. SFTPMAC does not provide pro-rated refunds based on actual hours of usage. |
When outstanding fees exist, SFTPMAC reserves the right to: (a) suspend access to all instances under the account; (b) refuse new orders; (c) terminate instances and permanently erase data after 14 calendar days of delinquency; (d) transfer the debt to collections or initiate legal recovery, with all resulting collection fees, attorney fees, and litigation costs borne by the user.
SFTPMAC commits to the following service availability guarantees for each running instance. These SLA terms represent the entirety of SFTPMAC obligations regarding service availability; compensation is issued as account balance only, with no cash refunds provided.
| Monthly Uptime Percentage | Compensation Percentage (of Monthly Paid Fees) |
|---|---|
| ≥ 99.9% | No compensation (Standard Service Scope) |
| 99.0% ~ 99.9%(Excl.) | Account balance equal to 10% of monthly fees |
| 95.0% ~ 99.0%(Excl.) | Account balance equal to 25% of monthly fees |
| Below 95.0% | Account balance equal to 50% of monthly fees |
Service unavailability caused by the following scenarios is excluded from SLA statistics, and SFTPMAC assumes no compensation responsibility:
SLA compensation must be actively requested by the user via the support ticket system within 30 calendar days of the service interruption; failure to do so constitutes a waiver of the claim. SFTPMAC will review and respond within 10 business days of receiving the request. Compensation applies only to active users with accounts in good standing at the time of request and does not apply to terminated accounts. The maximum SLA compensation for any month is capped at 50% of the fees actually paid for that month. All compensation is issued as account balance, valid for 12 months, and non-convertible to cash.
All intellectual property rights (including copyrights, trademarks, patents, and trade secrets) in the SFTPMAC platform, management console, brand identifiers (SFTPMAC name, trademarks, logos), website design, technical documentation, API specifications, internal tool software, and all content independently developed by SFTPMAC belong to SFTPMAC Global or its licensors.
These Terms grant you only a limited, non-exclusive, non-transferable, and revocable right to access and use the corresponding instance during the rental period; this does not constitute a transfer or license of any SFTPMAC intellectual property. You may not copy, modify, decompile, disassemble, or reverse-engineer SFTPMAC platform software or management systems, nor may you remove or obscure any copyright notices or trademarks.
Intellectual property rights in user content—such as code, data, and applications created, stored, or executed on the instance—belong to you or your licensors. You grant SFTPMAC a limited license necessary to provide the services, specifically the right to process, transmit, and store your content during the service period; this license terminates automatically upon service termination or content deletion. SFTPMAC does not claim ownership of user content.
If you provide any suggestions, comments, or feedback regarding service improvements ("Feedback") to SFTPMAC, you agree that SFTPMAC may use such feedback for any commercial purpose, including incorporation into product features, free of charge, indefinitely, and irrevocably, without compensation to you.
You assume full legal responsibility for all data (including personal data, business data, and any other content) stored, processed, and transmitted on the instance. SFTPMAC acts as an infrastructure provider and does not review user data content for legality, accuracy, or completeness, nor does it assume any Data Controller responsibility for the processing of user data.
Data backup is solely and exclusively the responsibility of the user. SFTPMAC does not provide automatic data backup services (unless you have separately ordered add-on backup services). SFTPMAC assumes no compensation responsibility for data loss resulting from:
Strong Recommendation:Regularly perform synchronous backups of important data from the instance to external storage under your control (e.g., S3, Backblaze B2, or local storage). SFTPMAC assumes no compensation obligation for the loss of data that was not backed up by the user.
8.2 User Backup Obligations
SFTPMAC reserves the right to immediately suspend your account and access to all instances without prior notice under the following circumstances:
During suspension, the prepaid rental period continues to elapse without extension. After the cause of suspension is resolved, SFTPMAC may determine, at its sole discretion, whether to resume service.
9.1 SFTPMAC Right of Suspension
You may terminate your account and self-cancel at any time via the management console or by sending a written request to [email protected]. Upon account termination, unexpired instances will stop at the end of the current prepaid rental period (no early termination); account balances, after deducting any outstanding fees, will be handled according to the refund policy. Termination requests are irrevocable; once an account is cancelled, associated data will be handled per the data retention policy.[email protected] You may terminate your account and self-cancel at any time via the management console or by sending a written request to [email protected]. Upon account termination, unexpired instances will stop at the end of the current prepaid rental period (no early termination); account balances, after deducting any outstanding fees, will be handled according to the refund policy. Termination requests are irrevocable; once an account is cancelled, associated data will be handled per the data retention policy.
Upon termination of the account or service, the following provisions shall remain in effect: Section 7 (Intellectual Property), Section 10 (Disclaimers), Section 11 (Limitation of Liability), Section 12 (Indemnification Obligations), Section 13 (Dispute Resolution), and Article 9.4 of this Section.
Legal Notice:This section contains important disclaimers; please read it carefully. To the maximum extent permitted by applicable law, the provisions of this section shall hold legal effect.
SFTPMAC services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and guarantees that the service will be uninterrupted, error-free, or completely secure."AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and guarantees that the service will be uninterrupted, error-free, or completely secure.
SFTPMAC does not warrant that: (a) the service will meet your specific business requirements; (b) the service will be unaffected by any interruptions, errors, or security vulnerabilities; (c) any defects in the service will be corrected; (d) the service or transmitted data will not be intercepted or tampered with; (e) Apple macOS updates will not affect your installed software or workflows.
The pre-installed macOS operating system on instances is developed by Apple Inc.; SFTPMAC makes no guarantees regarding the functional integrity, security, or compatibility of macOS with specific third-party software. You assume full responsibility for the license compliance, operational stability, and security of all third-party software installed on the instance. SFTPMAC also assumes no responsibility for the availability of third-party payment, CDN, email, or other services integrated into the platform.
Internet connectivity is subject to multiple factors beyond SFTPMAC control (including your local network environment, the quality of intermediary carrier lines, and cross-border network conditions). SFTPMAC assumes no responsibility for connection issues caused by such factors. Network latency, packet loss, and cross-border access restrictions do not fall within the scope of SFTPMAC service availability.
To the maximum extent permitted by applicable law, SFTPMAC and its affiliates, directors, employees, agents, licensors, and service providers shall not be liable for any of the following losses, regardless of the legal theory (contract, tort, strict liability, or otherwise) upon which the claim is based:
The aforementioned exemptions remain effective even if SFTPMAC has been advised of the possibility of such losses.
In no event shall the total aggregate liability of SFTPMAC to you for all matters related to these Terms or the services exceed the total amount of service fees actually paid by you to SFTPMAC in the 3 months preceding the claim event, and in no case shall it exceed 15,000 RMB (or equivalent currency). for graphical interfaces.
This liability cap applies regardless of the failure of the essential purpose of any limited remedy. Some jurisdictions do not allow the limitation of liability for certain damages; in such regions, the aforementioned limitations may not apply to you, and you may possess additional legal rights.
You agree to fully indemnify, defend, and hold harmless SFTPMAC and its affiliates, shareholders, directors, officers, employees, and agents from any claims, suits, losses, damages, judgments, costs, and expenses (including reasonable attorney fees) arising out of or related to:
SFTPMAC reserves the right, in any matter where you assume indemnification obligations, to select defense counsel and assume exclusive control of the defense process; you must cooperate in providing information and assistance reasonably requested by SFTPMAC, with reasonable costs borne by you.
The interpretation, validity, and enforcement of these Terms shall be governed by the laws of Singapore, without regard to its conflict of law rules.
Before initiating any formal legal proceedings, you must first attempt an informal resolution according to the following process: send a written notice of dispute to [email protected], detailing the nature of the dispute, the amount involved, and your desired resolution. Both parties must conduct good-faith negotiations within 30 calendar days of receipt of the notice. Failure to complete this precedent procedure before filing for arbitration or litigation may result in the tribunal or court dismissing the application and requiring the filing party to bear costs.
Any dispute that cannot be resolved through the precedent negotiation process shall be irrevocably submitted by both parties to the Singapore International Arbitration Centre (SIAC) for final resolution by arbitration in accordance with the SIAC Rules then in effect, by a sole arbitrator appointed by the President of the SIAC. Seat of arbitration: Singapore. Language of arbitration: English. The arbitral award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.
You explicitly waive the right to assert any rights through class actions, class arbitrations, or representative litigation.You may only initiate arbitration in your individual capacity for your own disputes and may not consolidate or aggregate your rights under these Terms with those of others to initiate any form of collective legal proceeding. If a tribunal determines that the prohibition against class arbitration is unenforceable in a specific dispute, that dispute must be transferred to a court of competent jurisdiction for resolution as an individual lawsuit, and not on a class basis.
The aforementioned arbitration clause does not limit the right of SFTPMAC to apply to any court of competent jurisdiction for temporary injunctions or other equitable relief regarding: (a) protection of SFTPMAC intellectual property; (b) cessation of ongoing material violations; (c) prevention of evidence loss.
SFTPMAC reserves the full right to unilaterally modify these Terms at any time. Revised terms become effective upon publication on the platform without requiring your separate explicit consent.For material changes (such as those substantially altering your rights and obligations), SFTPMAC will provide notice via email or platform announcement at least 7 calendar days in advance. Continued use of the services after terms are updated constitutes acceptance of the revised Terms. If you do not accept the changes, you must stop using the services and cancel your account before the changes take effect.
These Terms (along with the Privacy Policy, Acceptable Use Policy, and any supplemental agreements confirmed in writing by SFTPMAC) constitute the entire agreement between you and SFTPMAC regarding the use of services, superseding all prior oral or written agreements, statements, and understandings on the same matter.
14.2 Entire Agreement
The failure of SFTPMAC to assert any right or enforce any provision of these Terms does not constitute a waiver of such right. Even if SFTPMAC has shown leniency toward a specific breach, it does not constitute a waiver of subsequent similar breaches. All waivers of rights must be made in writing to be effective.
You may not assign, delegate, or otherwise transfer any rights or obligations under these Terms to any third party without prior written consent from SFTPMAC; any assignment in violation of the above is void. SFTPMAC may assign all or part of its rights and obligations under these Terms to affiliates, acquirers, or asset transferees without notifying you; if such assignment results in a material adverse effect on your core interests, you have the right to terminate your account within 30 days of the assignment notice.
14.6 Force Majeure
These Terms are written and published in English as the official version; translations in Chinese or other languages are for reference only. In the event of ambiguity or conflict between different language versions, the English version shall prevail.
Notifications issued by SFTPMAC to you may be achieved through one of the following methods: (a) sending an email to your registered email address (effective upon sending, regardless of actual review); (b) posting announcements on the platform homepage or console (effective upon publication); (c) via in-site messages after login. Notifications issued by you to SFTPMAC must be sent to [email protected], and are deemed effective only upon actual receipt and confirmation by SFTPMAC.
If you have any questions regarding these Terms of Service, need clarification on any provision, or wish to submit requests regarding billing, technical support, or account matters, please contact SFTPMAC through the following channels:
For billing disputes, refund requests, account issues, and general inquiries.
For DMCA copyright complaints, legal matters, and compliance inquiries.
Priority channel for technical support; track processing progress in real-time.
Support tickets receive priority response; email inquiries are typically replied to within 1-2 business days.